Deacons Upgrades its DeaconsDirect Extranet Service for clients
July, 2005 - Hong Kong, Hong Kong
As part of a continuing programme to improve the quality of its service to clients, leading Hong Kong law firm Deacons has recently upgraded its free DeaconsDirect Extranet Service to include many new, and possibly unique, features.
While extranets are not new to law firms, the content of many extranet services is limited just to selected documents relevant to current matters.
As one of the most technologically advanced law firms in Hong Kong, Deacons has taken its client extranet content several steps further than most firms. For example, instead of having to wait for bills to be issued at the end of the month, (or even the end of a matter as is the practice of some law firms), Deacons’ clients can directly monitor unbilled fees at both a matter and client enterprise level. On a 24x7 basis clients can view both billed and unbilled fees and costs. This allows for fast and easy monthly budgeting by clients. This is a service which is much appreciated by clients in the lead up to their financial year end.
To further improve transparency and convenience, Deacons also provides its clients with access to matter files, client correspondence, efiles (i.e. email correspondence between Deacons and its clients), and 24x7 contact information on lawyers working on specific client files.
Some providers of extranet services require their clients to have special technology to access the extranet. However, DeaconsDirect is accessible through the Internet and does not require clients to install any additional hardware or software ― all clients need is a computer running Windows 95/98/NT/2000 with Netscape Communicator 4.6 or above or Microsoft Internet Explorer 4.0 or above or Netscape Navigator 4.06 or above.
To see a demonstration of the latest version of DeaconsDirect Extranet, please visit the firm’s website at: http://www.deacons.com.hk/eng/deacons_direct/overview.htm
