Promotion of Technologies to Ease Interaction with Public Entities 

Promotion of technologies to ease interaction with public entities

Government establishes general guidelines for use of digital citizen services, in order to facilitate citizen interaction with public entities.

The Ministry of ICT issued Decree 620 of 2020 to establish general guidelines that private (when performing administrative functions) and public entities must follow in the use and operation of digital citizen services. There are three basic digital citizen services: citizens' folder, electronic authentication, and interoperability of State systems.

This Decree defines, among others, (i) principles applicable to digital citizen services, (ii) structure of the ecosystem, (iii) functions of its actors, (iv) access patterns, (v) provision and use of services, (vi) rights and obligations of its actors and (vii) guidelines applicable to the processing of personal data, including considerations of security and privacy.

This Decree also regulates the electronic seat (sede electrónica), understood as the electronic address belonging to, administered, and managed by a competent authority. It is clarified that there is a shared electronic seat: State Portal (Portal Único del Estado), through which citizens will access contents, procedures and services made available by authorities.

Public entities of the national executive branch and private entities performing public functions will have nine months to implement the digital citizen services and the electronic seat. Other entities will implement these rules according to their budgetary availability. The Ministry of ICT will publish within six months guidelines with recommendations for digital citizen services, and guidelines for linking and using these services.

We will inform when the draft guidelines are published to assist with proposals for comments.



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