Corporate Counsel Rank Dykema Among the Top Firms for Client Service Performance
December, 2018 - Detroit, Michigan
Dykema, a national law firm, announced today that it has been listed as one of the best law firms in the United States for client service performance. As part of its “2019 Client Service A-Team: The Survey of Law Firm Client Service Performance” report, BTI Consulting Group has listed Dykema among the best 80 law firms for client service excellence.
BTI’s rankings are completely based on independent, unbiased feedback from clients, obtained through more than 350 in-depth telephone interviews with decision makers at organizations with more than $1 billion in revenue.
BTI said that it scores each law firm on feedback related to 17 activities that “drive superior client relationships,” how difficult it is for companies to find law firms that perform well in each activity, and which firms the performed the best in each activity. Corporate counsel recognized Dykema in 16 of the 17 activities. The companies surveyed are from several different industries, including banking and finance, consumer goods, energy, food & agriculture, health care, insurance, pharmaceuticals, non-legal professional services, technology, telecommunications, and transportation.
