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WSG Tools & Resources: The Ease of Automation

WSG offers members tools that provide beneficial value in elevating your firms brand and service capabilities. Our automation resources deliver simple and efficient ways to build your SEO index and to promote your global identity within the network and beyond. Our automated syncing platform keeps profiles current, accurate and searchable, while our automated RSS functions allow your firms publication content to be highly searchable and directly engaging. 

WSG Tools & Resources: The Power of Automation

In today's landscape of complex digital communication, successfully navigating such sophisticated platforms is a difficult task to master. Content automation should be a term you are hearing more often, whether it is your firm's website, social media network, email distribution, or any other channel. It's a comprehensive solution to help stay current, identify opportunities and track metrics.

WSG has built the network integrated with technology using automated implementation to propel firm branding, expert recognition and success value to new heights. Using profile management and publication distribution, WSG's automation tools are provided to improve your profile's effectiveness while also allowing you to share your firm's content. Using content automation, informational data is kept current and your distribution channels are exponentially increased. Here is a description of two of the most commonly used automation tools within the network.

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Harmonize Your Profile Across the Firm, WSG and Google

WSG's Import Module was designed to ensure the changes made to a member's home site are in sync and accurately depicted on their WSG profile. The tool maps out all profile source information capturing any updates instantly. This improves your firm's searchability and visibility and creates one less marketing channel to worry about keeping updated.

Distribute Expertise Across More Channels

By using publication automation, articles, press release and blogs published can be uploaded to WSG's site with the simple click of a button. This automation tool removes the need for the member to manually copy-paste their news and press submissions and allows submitting accurate information. As well as with the member blogs, the latest blog post rotate and post onto the WSG member blog roll throughout the day. It is easier than ever to share your firm's news-related content and publish onto the WSG site and this can be accomplished with just a few clicks.

Make Automation Work for Your Firm

Automation is becoming a mainstay in all industry practices and will soon be a standard part of all professional services. When properly implemented, it's a key benefit in building the awareness of your firm and establishing your brand. These tools are provided to ensure your content marketing and WSG membership achieve the highest levels of success by automating and sharing relevant, desirable and accurate content. Please contact the WSG marketing team to discuss how to get started and which of these features are right for your firm.

Get Blog Literate: Write a Great Post

When done correctly, blogging can truly separate you from others that do the same thing in the same area at the same level. The reason…blogging is meant to be current and opinionated. By putting a great analysis on the same information, you very quickly get considered an "expert". Consider these six easy steps to write a great post every time. 

Get Blog Literate: Build a Great Blog

Like all things digital, trends become important channels of distribution faster than you can blink, and before you know it, there is one more thing you're being asked to do for marketing, that dreaded word. The thing is, they’re right.

There is one concept today that all professionals understand with regard to marketing, and that’s the impact of word-of-mouth. Consider that today, social media is as or more powerful than traditional word-of-mouth marketing.  If that’s true, then the impact of one-on-one networking is equivalent to the impact of consistent blogging on a specific subject matter. The more people you get know and the more you discuss and work on matters, the more trust and expertise you build, which makes you a trustworthy go-to expert. To keep that momentum going, you keep networking.  Blogging is no different, it’s just digital.

When done correctly, blogging can truly separate you from others that do the same thing in the same area at the same level. The reason…blogging is meant to be current and opinionated. By putting great analysis on the same information, you very quickly get considered to be an “expert”. This is no different than giving someone your opinion in person.

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Consistent and quality blogging can:

  • Establish you as a thought leader in a specific area.
  • Increase your credibility and visibility.
  • Build awareness about your practice and your firm.
  • Increase client engagement.
  • Generate potential new clients.
  • Drive people to your firm’s website and increase SEO through reposting.

Before you jump head-first into blogging, keep in mind that blog readers typically want quick, useful information containing the author’s unique insight and opinions. Blog posts should be fresh, interesting and include a call-to-action that provides readers a next step or a reason to return. As you develop your content, keep these four factors for creating a successful blog in mind:

  1. Linkable: Include links, related articles, sources and other digital channels.
  2. Scannable: Break up text for readability, use images, headers, bold and appealing copy.
  3. Sociable: Respond to comments, engage conversation, give readers options to share.
  4. Searchable: Keywords, links and tags to improve SEO.

Marketing Metrics that Matter

Guest Blogger: Elizabeth Harr, Partner, Hinge

How do you measure your marketing efforts? Let's break down what metrics you should track into these three categories.

You probably hear a lot of talk about high growth. Usually, it is regarding the terms of what marketing techniques might contribute to high growth. But try and focus on what happens after you’ve decided on what set of marketing techniques you should use to contribute to high growth. And what we're talking about is how do you measure those? How do you know that you’ve chosen the right ones? Well, it’s all about metrics. And speaking of high growth, we find that firms that fit into that high growth category, on average, track 33% more metrics than their average growth counterparts. It makes sense when you think about why. Metrics are all about holding your strategies accountable, testing them and continually improving.

Now, I think it’s fairly easy to figure out the how around metrics. You know, there are a lot of marketing automation tools and CRMs that help you with that. Some are free, some are not, but there’s a lot out there that helps you figure out the how to track. Really, when we talk with firms, they seem to be confounded with the why and the what, so that’s what I wanna focus on today. And when I talk with firms, I like to help them think about metrics in three categories, and that is visibility metrics, expertise metrics and what we call impact metrics.

Visibility Metrics

So, lets tackle the first one. Visibility metrics are metrics that really give you an indication of how visible you are in the marketplace. So, it’s pretty intuitive. There are three types of visibility metrics that are very impactful when accessing this.

One is website traffic, but you wouldn’t wanna stop at just website traffic in aggregate. You would want to look at the different types of traffic. Direct traffic, organic traffic, referral traffic, social media traffic are just a few.

Another type of visibility metric are social media followers by platform. Now, the reason this is an interesting metric to track is because we know from our other research how much social media plays in terms of driving visibility to you and your firm. So, tracking your followers by platform actually becomes pretty important.

The last thing you can think about tracking when it comes to visibility metrics is your email list size. So, for those of you whose marketing plans have an email component to it, continually measuring the size of that list gives you a very good indication of how visible you are.

Marketing Metrics

Expertise Metrics

Now, the other bucket of metrics to consider tracking are what we call expertise metrics. So, different from visibility, these are metrics that measure, how convincing are you, that you are the expert you say you are your colleagues are.

Now, there are four areas within expertise metrics that you can consider tracking. One is around the content that you produce. If you are tracking metrics at all, you are likely tracking around some sort of content marketing. So, tracking things like downloads of your premium content, your white papers, your guides, tracking your blog traffic, those are very important in terms of understanding how convincing you’ve been that you are the expert.

Second is around PR, and I’m not talking about press releases about a new office, or you hired a new partner. I’m talking about the type of PR that we call guest blogging or earned media coverage.

Third is online endorsements. How often does your thought leadership get shared through different social media channels or inbound links that mention you and your thought leadership? And finally, speaking engagements. How often are you invited to be the keynote of particular conferences and trade shows that are important in your industry? So, each of those are important for understanding expertise.

Impact Metrics

The third and final bucket of metrics that we like to have our clients focus on are what we call impact metrics. So, how impactful are the marketing strategies you’ve put in place to the bottom line of your firm? Now, there are several of these types you can track.

One is simply inbound leads. How many leads are coming in from form fills? How many emails and phone calls are you getting from the efforts? You can track them back to the specific efforts. Also, just opportunities. What does your CRM say about the number of opportunities coming in to you weekly, monthly and from what source? You can also track proposals. How many? Cumulative value? Where are they coming from? What type? Same thing with wins. How many wins come from new clients, versus existing clients? And there’s two more that are important in terms of impact metrics, and that is simply tracking your firm growth and profitability.

So, I just talked about three buckets of metrics that you will want to target when you’re tracking. And truth be told, every professional services firm out there has their own story, their own growth trajectory, their own sets of clients and prospects. So, the specific metrics you track may differ from firm to firm, but if you think in those three buckets you’ll be on a good way to measuring successfully.

Tracking it all

The last thing I wanna leave you with is figuring out, “Okay, I get the three buckets but what, specifically, do I need to track?” And there are four rules of thumb you can use when you’re figuring out what specific metrics to track.

First and foremost is, the metric you select should be continuously available. This isn’t something that you want to start and stop.

Secondly, the metric should have a low component of subjectivity. You want this to be as objective as possible, so that when you and your team are reviewing these you don’t start second-guessing the data.

Third, you want the metric to be accepted by your team as relevant. So, if email marketing isn’t a big piece of your overall marketing strategy, you probably aren’t gonna spend a lot of time tracking open rates and the like, whereas another firm may.

And finally, the last rule of thumb is that it should be easy to monitor. This is something that, if it requires a lot of energy in seeking out, and measuring and interpreting it, it probably won’t be tracked regularly.

So, I hope that you will incorporate metrics in your 2017-2018 marketing strategy because it really is, far and above, the best way to hold your strategy accountable. 

The Evolving Expectations of the Buyers of Professional Services and What You Can Do About Them

Guest Blogger: Lee Frederiksen, Ph.D., Managing Partner, Hinge

When looking for a new restaurant, you probably search differently today than you would have several years ago. While you may still ask friends and colleagues for a recommendation, there's a good chance you'll also use online tools such as Google or Yelp to discover new options and check them out. 

Guess what? Today, the way corporate buyers find professional services firms isn't always so different. 

At Hinge, we've spent almost 10 years researching how buyers of professional services find, vet, and choose firms. We've also researched the marketing tactics and strategies used by the most successful professional services firms. We refer to these organizations as Visible Firms® — and the vast majority of firms could benefit from emulating their approach. In this post I want to share a few key findings of our research so that you can consider whether your marketing plan addresses the way today's buyers buy.

Evolving expectations of professional services buyers: younger, more web-savvy

Two factors make the way today's buyers shop for law firms different from the past. 

The first factor involves the buyers themselves. Not surprisingly, a growing percentage of buyers are “digital natives” — they grew up using the web. As a result, they are far more likely to use a variety of online resources to look for and evaluate providers. These resources include search engines, social media, professional networking sites, and others. It's worth pointing out that this is not a fleeting trend. By the year 2025, Millennials (people born between 1980 and 2000) will account for 75% of the workforce. 

The second factor is how much more information users can gather from the web. Rather than rely on the opinions and advice of a limited circle of colleagues, today's buyers take matters into their own hands and conduct web searches and scrutinize prospective providers' websites. This trend is reflected in the continuing rise in total Internet searches, which now surpasses 2 trillion per year.

In addition, our research has shown that today's buyers tend to rely not only on Internet searches, but a variety of strategies and sources of information as well:

  • 80.8% of professional services buyers check out a prospective firm's website
  • 63.2% search for firms online
  • 62.4% of buyers ask friends or colleagues if they've heard of the firm
  • 59.9% of buyers check the firm on social media
  • On average, buyers use at least 3 of these approaches to check out a firm before buying


We learned about these changing preferences through research we conducted over several years. In the process, we interviewed more than 1,000 buyers, as well as more than 130 Visible Experts® — individuals at firms who are well known in their markets as having exceptional expertise and reputation. Key tactics used by Visible Firms include:

  • Positioning and marketing key individuals within the firm as Visible Experts. This can produce a “Halo Effect,” a natural tendency among buyers to associate their positive perception of an individual with the whole of their organization.
  • Conducting focused content marketing to engage with greater numbers of qualified leads.
  • Creating websites with keyword-optimized content that guide visitors to progressively more relevant content and closer engagements, such as webinars.


Today's buyers are making decisions based on the relative visibility of firms in the marketplace - a perception that is influenced by firms' reputations, as well as their savvy use of online marketing techniques to maximize their visibility to prospects who search online. By implementing a thoughtful, multi-pronged marketing strategy that takes advantage of the preferences of today's buyers, law firms can become the Visible Firms that lead their markets.

Build the Equation

We know the traditional aspects of a network can be and are easily imitated by many: a single representative for a firm, face-to-face meetings, shared office space, and more, but WSG is not a conventional network. Make your experts standout, reach out to practice area/industry activist to get to know their counterparts at conference gatherings exclusively for WSG members; use the unmatched digital platform. Get the message out to your principals, WSG is a network that can adapt to fast changing client and industry expectations.
Tips on how to develop the equation:
• Bring your influencers together and use member referral successes to help build a group or committee that will champion WSG.
• Extend meeting attendance beyond just one person and set up a time to discuss post meeting feedback.
• Tie in digital aspects of the network. Explain and distribute benefits of WSG digital resources and information readily available to leverage this advantage.
As a network that rises above with our platform of innovation and digital distinctiveness, get more out of WSG beyond your typical, traditional network memberships. Take the conventional outlook on meeting attendance, and transform it with strategic meeting participation. Know who your WSG champions are, reach out to them, expand the group and let us know how we can help.

The Strategic Approach to Membership

We know that marketing and BD professionals are critical to getting the most out of a firm’s membership and to the success of the network. As such, WSG recently held two meetings to bring together firm marketing and BD professionals to discuss how to best leverage a firm’s membership. These highly successful meetings, held in Austin, Texas and in Copenhagen, Denmark in April, serve as important steps to sharing knowledge and building relationships across the network. As a marketing professional within your firm, WSG encourages you to develop a more strategic approach to your firm’s WSG membership through the following three strategies:

1. Implement “The Basics”

We know that the more a firm leverages and engages the network, the more they benefit from their membership. By implementing “the basics” your firm will immediately expand the reach of existing content, demonstrate expertise and leadership and build visibility with fellow members as well as with clients and the general web community. It’s a long-term relationship and it starts with these basics:

•   Maintain robust and up-to-date firm and professional profiles on the WSG site. Sync information on your firm site with WSG’s site by implementing the WSG Import Module.

•   Share your latest firm news, articles and blog posts to the WSG site. Utilize RSS feeds to automate sharing.

•   Include the WSG logo, description and links on your firm’s website to promote your membership and the value it brings to the firm and clients. Visit the WSG Brand Guidelines to download logos and descriptions.

•   Develop a plan to ensure strategic engagement, visibility and relationship building by firm professionals through WSG meetings and events as well as practice, industry and association groups. This includes active engagement in the WSG Marketing and BD group!

•   Regularly track referrals and collaborations through the WSG Referral Tracker Tool, allowing you to track inbound and outbound Network referrals with one simple tool.

2. Integrate WSG Into the Firm

WSG’s integration of knowledge, expertise and client service providers from the legal, investment banking and accounting professions creates better opportunities for providers and clients alike. However, people need to know and understand this in order for your firm and clients to benefit. Consider the following:

•   Ensure that key stakeholders, from firm leadership to practice area leaders to marketing and business development professionals, understand the benefits and opportunities of WSG membership and work to leverage them.

•   Communicate the value and benefits of your WSG membership to firm professionals. Ensure professionals across the firm understand how to access and utilize membership to better serve clients.

•   Communicate the value and benefits of your WSG membership to your clients. Tout what your membership means to them: immediate access to prospects, information and leading experts with a known record of superior quality service.

3. Develop Strategic Relationships

WSG membership is made up of not only member firms, but also the over 19,000 individual professionals within each member organization. Each individual has their own personal WSG account focused around their areas of practice and interests, enabling members to move well beyond the “primary contact” model to locate expertise and build relationships to benefit the firm and its clients. Some important relationships to include:

•   Relationships within your firm to optimize firm activity and engagement across the WSG network.

•   Alliances based upon professional areas of practice, interests and participation in WSG groups (practice, industry and association).

•   Connecting with marketing/BD professionals across member firms to identify business opportunities and share knowledge.

•   Between firm and WSG marketing team to further discover and utilize the breadth and depth of the WSG Network.

Membership is not “one size fits all” and WSG offers a wide variety of opportunities and resources, making it easy for firms to customize your membership. For more information and resources, we encourage you to visit the WSG Knowledge Center and view advantageous documents on the WSG Marketing Materials page. If you are not already in touch with a WSG Marketing staff member, reach out to [email protected] to discover more ways to optimize your firm’s membership.


The Problem with Tracking Referrals

It is the most common request and conundrum we hear from firms, tracking referrals. The conundrum is that everyone wants the data, but few provide the information. By now, all members should be aware of the WSG Referral Tracker, the amazingly user-friendly tool WSG provides for tracking member referrals and collaborations.                     

It is reciprocal for the sender and receiver so the referral is visible by both firms. All that is needed is for one side of the referral to input the information and in real-time valuable information is gathered for the firms and network. EASIER SAID THAN DONE.

There is no doubt that there are many millions of dollars being referred by our members, but there are many impediments to reporting. Impediments include the perceived amount of time it takes and the much more difficult to overcome, partner/shareholder structure. Consider the following perceptions: 1) “We may have received it from a WSG member firm initially, but it’s my great work that kept them here”, 2) “I am the one building the relationship so really it's me”, and 3) “My expertise is the one that brought the work.” Disputing any of this is most likely a losing battle, especially if compensation of any sort is tied to the work brought in. However, members and the network alike know that being able to quantify our success will lead to increased success for everyone. Although no one has come up with the perfect solution, here are a few tips to try that may just peak interest and action:

  • Offer a Different Approach to the Reason for Membership: Consider that WSG allows the firm to have additional quality and trustworthy resources to be able to refer when the firm does not have strong contacts or if there are conflicts which allow you to retain the client.
  • Gain Buy-in and Participation With What You Do Have
    Analyze the “good” list of referral sources you do have; identify what is important and what is 
    in it for the referrers:
    Is it self-interest? I share with you, therefore you will share with me
    Is it client service? A satisfied client means more business for me
    Is it trust? The receiver will make me look good and respect the foundation of the 
    relationship at all costs

    Understanding this better creates interest for the referrer and information for the firm. Viewing referrers as the strategic resource they are, makes it easier to plan a referral strategy and program that becomes the basis for building strong reciprocal relationships.
  • Integrate Personal Networks and Referral Sources: Analyzing referral data can also inform the firm about integrating personal networks which can increase the firm’s presence in specific areas.
  • Integrate Individual Business Development Effort to Marketing Strategies: Referral strategies also enable firms to link individual business development efforts to firm branding and advertising initiatives.

As the firm and referrers have a better understanding of the impact referral source decisions have throughout the firm, the increase of reciprocal referrals and client satisfaction will show bottom line growth.

While the WSG Referral Tracker won’t solve all your referral tracking problems, it makes it easier and more efficient to collect and assess referrals and relationships across the firm and network. Take a look and try the tool now. >

3 Ways to Upgrade your Firm’s Online Presence Through WSG

As a WSG member, your firm’s search results are automatically associated with a global organization and its established members, increasing search engine rankings, enhancing brand awareness and building business opportunities. However, the magnitude of value your firm will achieve is tied directly to the quality and consistency of the content you provide. 


Below are three WSG resources you can take advantage of to optimize your membership and improve search engine results.


1.  Optimize Your Firm’s Online Profile & Presence

WSG firm profile pages provide members with valuable opportunities to demonstrate firm leadership and ensure that you are found for the right reasons by the right people both internally by fellow members, as well as externally from the general web community. By keeping your firm profile up-to-date and including keyword-rich content that highlights areas of expertise, you’ll ensure the consistency of firm branding and maximize firm visibility across the web. 


Optimize firm profiles by including: firm overview, logo, main contacts, areas of practice, professionals, news, articles and key links to additional information on your firm site.


2. Build & Maintain Better Professional Identities

Unlike many networks, each WSG member firm professional has an individual login and profile. With this, professionals can maintain a robust profile showcasing their expertise and adding valuable content to their online presence. Be sure that individual profiles are updated regularly and include keywords that demonstrate specific experience and industry expertise. 


Optimize individual profiles by including: biography, focused areas of practice, professional positions, accomplishments and memberships, blogs, articles, seminars and education.


3. Automate Firm Content for a Consistent SEO Benefit

Make it easier to expand the reach of your firm’s high-quality content with WSG content automation tools. If your firm has not done so already, we encourage you to submit RSS feeds to add SEO-rich articles, press and blogs to the WSG site in an easy and streamlined way. You can also enroll in WSG’s Import Module, to automatically update professional profiles from your site to ours. Contact us at [email protected] to learn more.



WSG's members are independent firms and are not affiliated in the joint practice of professional services. Each member exercises its own individual judgments on all client matters.

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